Our quality policy
Our commitments
Our deadlines are written into our contracts — late penalties are on us.
Our quality policy
A deadline is a commitment
Here are ours, exactly as they appear in our contracts.
| Our commitment | Deadline |
|---|---|
| File acknowledged and reference number assigned | 2 business hrs |
| Local insurance issued after request | 1 business hr |
| Proforma and control draft sent | 24 business hrs |
| On-site delivery | 48 – 72 hrs |
| Certified invoice after delivery | 24 hrs |
These deadlines are contractual and backed by penalties at our expense, detailed in our quotations. They exclude delays caused by third parties — shipping agent, stevedore, customs, DARRV, OIC — or by late transmission of documents.